See HDH Dialer Features
SIP is a protocol standard for managing connection from one endpoint to another endpoint. SIP is not only deal with voice, it can also manage the other medias, i.e (chat, video, voice).
DID/Toll Free Numbers
DID is basically virtual number or you can say local telephone number in a specific country or city according to the requirement of the customers.
In HDH Dialer there is a recording portal to record the calls of customers and agents with fine voice quality. With on click your agents can start the recording of incoming & outgoing calls in the HDH Dialer.
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